AFCC Spring Conference

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Spring ConferenceFriday, April 28th Avenue of the Arts Hotel Costa Mesa, CA


1 DAY Conference

Spend the day away from your business working on your business in this informative, interactive, one-day Conference.


Join your colleagues and leading industry professionals from the debt relief and student loan industries for several networking sessions throughout the day.


This year’s conference will highlight a number of topics around marketing, compliance, regulation and social media presented by leading industry experts.


The Spring Conference will be held at The Avenue of the Arts Hotel in Costa Mesa, CA.


THE VENUEThe Avenue of the Arts Hotel Costa Mesa, CA

The Spring 2017 Conference will be hosted at the Avenue of the Arts Hotel in Costa Mesa, California, home one of the area’s most prestigious theater and orchestral venues. We hope you will join us for a day of professional networking and informative presentations.

Avenue of the Arts Hotel 3350 Avenue of the Arts Costa Mesa, CA 92626 Reservations | 715.751.5100 www.AvenueoftheArtsHotel.com Admin@AmericanFairCreditCouncil.org

  Get Directions

Reservations can be made directly with the Avenue of the Arts Hotel online using the link below, or by phone through Avenue of the Arts Hotel Reservations at (714)751-5100

  • GROUP NAME: The AFCC Spring Conference
  • GROUP DATE: Friday, April 28, 2017*

Discounted Room Rate: $149.00 +taxes *pricing includes consecutive days book before and after Conference dates

AFCC Spring Conference SponsorsWe would like to thank all of our corporate sponsors for their generous support of the 2017 afcc spring Conference.

Title Event Sponsor

Signature Sponsor

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Lunch Sponsor

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Breakfast Sponsor

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Cocktail Reception Sponsor

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Beverage Station Sponsor

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Charging Station Sponsor

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Lanyard Sponsor

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Workbook Sponsor

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Wifi Sponsor

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Conference Bag Sponsor

Signature Sponsor

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If you are interested in supporting the afcc spring Conference through an additional sponsorship, please complete the form at the bottom of this page.

Info About Our Hotel Block

Avenue of the Arts Hotel (714) 751-5100 3350 Avenue of the Arts, Costa Mesa, CA 92626 Group Code: AFCC Make Bookings Here    


AFCC Spring Conference Schedule of Events

This one-day event is packed with opportunities to network with colleagues and hear from leading industry experts. Check back often to view the complete list of updated speakers.

2017 Spring Conference Agenda


Registration Open Title Sponsor: Greenspoon Marder Law


Conference Continental Breakfast Sponsored by: Reliant Account Management


Welcome to the 2017 AFCC Spring Conference

Robby Birnbaum, Greenspoon Marder, AFCC President Our opening session will outline progress made since our last conference in the fall.


Debt Settlement Industry Updates & Compliance Review

Robby Birnbaum, Greenspoon Marder, AFCC President As the leading authority on debt settlement compliance and regulation Mr. Birnbaum, the President of the American Fair Credit Council, will provide detailed and timely updates on the state of the industry, regulations and laws that affect it, and critical information that you need for your business. Mr. Birnbaum will review trends in the industry and current hot topics, including updates on the states, federal enforcement efforts, and marketing regulations. Significant progress has been made by debt settlement companies partnering and offering other financial services to consumers, including lending and receivable financing, and Mr. Birnbaum has been at the forefront of those efforts. He will discuss lending programs, both substantively and as a method to improve marketing response and conversions. Mr. Birnbaum will provide a detailed state by state analysis and the views of stakeholders, like creditors, lenders and regulators, necessary for your business planning. Mr. Birnbaum will also review new marketing approaches and their compliance requirements.


Getting Out of the Box

Vanessa Wills, Business Development, Marketing & Sales – Reliant Account Management Instead of just thinking out of the box, now you can GET out of the box. Learn fresh and innovative ways to optimize your business. Reliant Account Management (RAM) is bringing together vendor partners that can help build your business. Learn about ACL’s Advanced Pay Program, MBT Group and The Glasshouse Report giving you a glimpse at products and ideas that can increase your sales without more investment in leads, reduce your cost per acquisition, and increase the lifetime value of your clients.


Morning Break – Beverage Station Sponsored by: Rescue One Financial


Better Business Bureau in Southern California

Michael Sedio, VP of Operations & General Counsel – BBB of Southern California Early 2013 saw a dramatic shift in BBB’s presence in Southern California. Join us for a discussion on how the organization is engaging the region today and why that matters to your business. The conversation will cover tips on the complaint process, how customer reviews are replacing complaints, whether BBB accreditation is right for you, how vetting works, understanding the rating system, and why BBB’s mission makes a real difference for your industry.


CFPB Update

David Leuthold, Board Member – American Fair Credit Council CFPB reporting of Debt Settlement Companies have been misleading and also have contained false information. We will cover the latest AFCC Press Release regarding an article by the CFPB. Articles available through the CFPB website regarding Debt Settlement portray an unwarranted negative and misleading picture of the industry.


Bridging the Gap – Consumer Counseling & Debt Relief

Helene Raynaud, President & CEO – Guidewell Financial Solutions Tiffany Scalzo, Director of Counseling & Client Services – Guidewell Financial Solutions Guidewell Financial Solutions is a national, full service organization that provides financial education, counseling and coaching to address individuals and families in financial need. Please join us in exploring our credit building products and additional services that can enhance debt settlement services.


Conference Buffet Lunch Sponsored by: Veritas Legal Plan, Inc.


AFCC Board Introduction

Robby Birnbaum, President – American Fair Credit Council


How to Leverage Social Media to Grow Your Business

Katie Wagner, Owner – Katie Wagner Social Media Everyone talks about social media, but how do you know if it’s right for your business? We’ll take a closer look at different social media channels and learn strategies for exposing your business to new customers, building stronger relationships with existing customers, and creating a community around your area of expertise. Most importantly, you’ll learn how social networking can boost your bottom line, and how to network efficiently, so you get the most return for your time spent online.


Conversations & Conversions – SMS Marketing the Right Way

Gino Aielli, Director of Strategic Partnerships – Drips Justin Anderson, Director of Sales – Drips Significant technical advancements over the last 20 years have drastically changed and optimized the workplace landscape. Unfortunately, the way in which call centers communicate with their leads hasn’t really followed that trend. In today’s chat, we will talk about how to leverage text messaging in a humanized fashion to increase overall lead conversion.


Afternoon Break Event Title Sponsorship Greenspoon Marder Law


Debt Settlement & Specialized Consumer Financial Service

Chris Gillock, Managing Director & CEO – Colonnade Securities The recent completion of a few significant transactions in the consumer debt settlement sector has caught the attention of some investors. Chris will present the Colonnade’s current perspective on market sentiment and activity.


How Can Market Place Lending Change Your Business

Camilo Concha, CEO – LendingUSA What is Market Place Lending and how Marketing Place Lending can be an avenue for your business. Market Place Lending can revolutionize how you do business going forward while at the same time providing a great service to the consumer.


AFCC Networking Cocktail Reception Sponsored by: Veritas Legal Plan, Inc.

Registration Information

Early Bird Deadline extended Until March 31st

Register online before March 31st, 2017 to receive the Early Bird Discount Rate

2017 AFCC Spring Conference Registration Fees and Discount Registration Deadlines

Ticket Type Early Bird Price Through 3/31/2017 Price After 3/31/2017 Door Pricing
Member $595 $695 $800
Non-Member $695 $795 $900
Sponsorship Attendee(s) $395 $395
Student Loan Seminar Attendee(s) $495 $495 $495

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– After Selecting All Registration Items to be Purchased, Click the Word “CART” to Checkout.
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Member $695.00
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Non-Member $795.00
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Sponsorship Attendee(s) $395.00
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Student Loan Seminar Attendee(s) $495.00
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